Refund & Returns Policy

We hope you love your order, but we understand that sometimes things aren't quite right. Here's everything you need to know about returns, refunds and cancellations.

💕 Changed Your Mind?

If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving it, without needing to give a reason.

After telling us that you wish to cancel, you have a further 14 days to return the item(s) to us.

Items should be returned in their original condition, with any original packaging where reasonably possible. You are responsible for taking reasonable care of the item while it is in your possession.

The cost of returning an item because you have changed your mind is the customer's responsibility.

Please contact us before sending a return so that we can provide the correct return instructions.

💷 Refunds

Once we have received your returned item, we will process your refund as soon as reasonably possible and within the timescales required by UK consumer law.

Refunds will normally be made to the original payment method used to place the order.

If you cancel your entire order, we will refund the standard delivery charge you originally paid. If you chose a more expensive delivery option, we are only required to refund the cost of the standard delivery service.

If an item has been handled beyond what is reasonably necessary to inspect its nature, characteristics and functionality, we may be entitled to deduct an amount from the refund to reflect any resulting reduction in value.

📦 Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or different from what you ordered, please contact us as soon as possible.

Please include your order number and, where appropriate, photographs of the item and its packaging. This helps us understand what has happened and resolve the issue quickly.

Your statutory rights are not affected. We will provide the appropriate remedy in accordance with UK consumer law, which may include a refund, replacement or other remedy depending on the circumstances.

You will not be responsible for the cost of returning an item that is faulty, damaged or incorrectly supplied.

🚫 Items That Cannot Be Returned

Some items may be excluded from the usual change-of-mind cancellation rights where permitted by law, such as personalised or custom-made items.

If an item is not eligible for cancellation, this will be made clear before you place your order.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

🎁 Sale Items

Sale items have the same legal consumer rights as items sold at full price.

A discount or sale price does not affect your statutory rights.

❓ How to Request a Return

To request a return or cancellation, please contact us through our website or using the contact details provided in our Legal Notice.

Please include:

• Your name
• Your order number
• The item(s) you wish to return
• The reason for your return, if applicable

We'll then provide you with the information you need to complete your return.

⚖️ Your Statutory Rights

Nothing in this policy affects your legal rights as a consumer.

Products sold through The Bookish Delight Co. must meet the requirements of UK consumer law, including being as described, of satisfactory quality and fit for purpose.

If you have any questions about returning an item, please get in touch and we'll be happy to help.